Shipping Policy
When will my order ship?
Once your order is placed, it will be processed, packed, and shipped out within 1-3 business days (orders are not processed and shipped on weekends). Custom-made items require an additional 2-3 days for production. Orders placed after 12PM (EST) on Friday will be processed 1-3 business days from the following Monday morning. Orders are shipped from our warehouse located in New Jersey (U.S.). Due to the influx of business during the holiday season, please allow for at least 4-7 business days for your order to be processed before inquiring as to the status of your order. Tell your pooch to hold tight, we try to do the very best we can to get all orders out ASAP!
When can I expect My Order to Arrive?
Your order will be processed, packed, and shipped out within 1-3 business days from the time your order is placed (orders are not processed and shipped on weekends). Custom-made items require an additional 2-3 days for production. We cannot guarantee delivery dates, but typically orders being shipped to the East Coast arrive between 1-2 business days from when it is shipped. For items shipped to the West Coast, it will typically arrive within 4-7 business days from when it is shipped. Once your order has shipped, you will receive tracking information via the email you provided while placing your order so that you can track your package.
What shipping methods do you use?
For standard shipping methods, we use USPS Priority Mail or UPS Ground for domestic orders, depending on your preference, and USPS overseas because it’s the most cost-effective for our customers. We can ship internationally via UPS or FedEx upon request. If you are shipping to a PO Box, your order must be shipped via USPS.*
Which countries do we ship to?
Denmark, Canada, South Africa, Luxembourg, Taiwan, Mexico, Austria, Germany, Italy, Norway, Czech Republic, Singapore, New Zealand, Japan, Chile, Belgium, Saudi Arabia, France, Poland, Australia, Ireland, Sweden, Switzerland, United States, Finland, United Kingdom, Netherlands, Portugal, Spain, Argentina, United Arab Emirates, South Korea.
